Support

Contact us

Email support@tinyfolder.app. Tell us which edition you use (Mac App Store or tinyfolder.app), your macOS version and what happened – a screenshot helps. Every message is read by the person who makes the app.

Which edition do I have?

TinyFolder comes in two separate editions. If you installed it from the Mac App Store, you have the App Store edition: it is free to use, and upgrades are bought inside the app. If you downloaded it from tinyfolder.app, you have the website edition, TinyFolder Studio.

Mac App Store edition

Restore purchases. Open TinyFolder, go to Settings and click Restore purchase. Purchases belong to your Apple ID, so sign in to the App Store with the same Apple ID you used to buy.

Manage or cancel the subscription. Subscriptions are handled by Apple. Open your App Store subscriptions, or in the App Store app click your name, then Account Settings, then Subscriptions. In TinyFolder, Settings has a Manage subscription button that opens the same page.

Refunds. Purchases made in the App Store edition are refunded by Apple. Request one at reportaproblem.apple.com.

Website edition

I lost my key. Your key arrives by email right after purchase. Search your inbox for license@tinyfolder.app and check spam. You can also write to us from the email address you used to buy. If you typed that address wrong, write from any address and include the order number from your payment receipt.

I'm moving to a new Mac, or I see "This key is already active on another device". On the old Mac, open Settings → Manage Pro and click "Unlink this Mac". Then activate the key on the new Mac. You can unlink up to 3 times a month. If the old Mac is gone or you have reached the limit, write to us.

I bought a style pack – where is it? Open Settings → Manage Pro and click Refresh purchases.

How do I cancel my yearly plan? Go to tinyfolder.app/manage and enter your email and license key, or use the "Manage subscription" link in your payment receipt. Cancelling stops the next renewal. Pro keeps working until the end of the year you paid for.

How do I update my card? Go to tinyfolder.app/manage, or use the "Manage subscription" link in your payment receipt.

My plan ended – how do I renew it? In TinyFolder, open Settings → Manage Pro and click "Renew Yearly Pro". Your key stays the same. Your folders get their Pro look back.

How do I upgrade to Lifetime? In TinyFolder, open Settings → Manage Pro and click "Upgrade to Lifetime". It costs the full Lifetime price. Your key stays the same, and the yearly renewal stops.

Refunds. You can get a full refund within 7 days of each payment – see the Refund Policy.

Common questions

My folder is gone from the Dock after a restart. The folder lives on TinyFolder's own Dock icon, so it is there while the app is running. To have it back after every restart, open Settings and turn on Launch at login.

An app I installed doesn't show up in the list. TinyFolder lists apps from your Applications folder, including one level of subfolders. Apps that stay in Downloads or run from a disk image are not listed – move them to Applications and reopen TinyFolder. Menu-bar-only apps (no Dock icon, no window) are left out on purpose: they are already running, so launching one from a folder would look like nothing happened.

Clicking an app in the folder does nothing. The app has probably been removed or moved since you added it. Remove it from the folder and add it again from its new place.

More answers are in the FAQ.

Privacy and terms

TinyFolder has no account and no sign-in, and it runs on your Mac. What little it sends is described in the Privacy Policy. The rules for both editions are in the Terms of Use.

Developer

Sergei Filkov – TinyFolder

Email: support@tinyfolder.app

Website: https://tinyfolder.app