Refund Policy

This Refund Policy applies to purchases of TinyFolder Studio, the website edition, made via tinyfolder.app and sold through our Merchant of Record: Dodo Payments from 25 October 2026, and Paddle (Paddle.com Market Ltd and its affiliates) for earlier purchases and renewals of subscriptions started before then. It covers Lifetime, the Yearly subscription and style packs. It is provided by Sergei Filkov, a sole proprietor established in the country of Georgia.

Bought on the Mac App Store?

This policy does not cover it. TinyFolder for the Mac App Store is a separate edition, and everything bought inside it – the yearly subscription, the one-time Lifetime purchase, and style packs – is sold by Apple. Refunds for those go to Apple and follow Apple's own policy; we cannot issue them. Request one at reportaproblem.apple.com. To stop a subscription from renewing, cancel it in your App Store account settings.

7-Day Money-Back Guarantee

We want you to be happy with TinyFolder. If you're not satisfied, you can request a full refund within 7 days of your purchase.

The same rule covers Lifetime, Yearly and style packs. For Yearly, the 7 days are counted from each payment – the first one and every renewal.

Lifetime is a one-time purchase with nothing to cancel. Yearly renews every year until you cancel it.

Cancelling Yearly

You can cancel at any time at tinyfolder.app/manage (with your email and license key), or with the "Manage subscription" link in your payment receipt. Cancelling stops the next renewal. Pro keeps working until the end of the year you paid for.

Cancelling does not refund a payment. To get a payment back, request a refund as described below.

How to Request a Refund

Email support@tinyfolder.app with your order reference (from your purchase confirmation) and the email address you used to buy. You may also request a refund directly through the Merchant of Record named in your receipt (Dodo Payments or Paddle), who processes payments and refunds on our behalf – use the support link in your receipt.

Approved refunds are issued to your original payment method, in the original currency. Your bank or card provider may take a few business days to post the refund.

Refunds and Your Key

A refunded Yearly payment ends Pro on that key, and its subscription is cancelled.

A refunded style pack is removed from your key.

A refunded Lifetime purchase deactivates its key.

After 7 Days

Refund requests made after 7 days are considered on a case-by-case basis – for example, if the app does not work as described and we are unable to resolve the issue. Requests made more than 60 days after the payment generally cannot be processed.

Exceptions

A refund may be declined where there is evidence of fraud, refund abuse, chargeback abuse, or other manipulative behaviour. This Policy does not affect your statutory consumer rights, including any mandatory withdrawal or refund rights under the laws of your country of residence.

Merchant of Record

Because Dodo Payments or Paddle is the Merchant of Record for your purchase, its buyer terms and refund terms also apply to your transaction. Where this Policy and those terms differ, the terms more favorable to you as a consumer apply to your statutory rights.

Contact

Sergei Filkov – TinyFolder

Email: support@tinyfolder.app

Website: https://tinyfolder.app